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Validate

Helping a Market Leader Make the Right Call - Before Spending $5M

A $2.4B manufacturing leader was preparing to launch an innovative product in a saturated category.

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View

Helping a People-First Company Lead Through Listening

A national, employee-owned service company was scaling quickly across teams, generations, and geographies.

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Voice

Transforming Distributor Complexity into Competitive Advantage

A global manufacturer had built strong voice-of-customer systems worldwide - but North America remained a blind spot.

WORK

All Case Studies

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Validate

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De-Risking Growth with Strategic Clarity

A leading residential services company across the Midwest and South was entering a pivotal growth phase.

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View

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From Guessing to Gold Standard - Fixing the Customer Loyalty Leak

A national 3PL set out in 2024 to build a more strategic, scalable approach to managing customer relationships. In year two, NPS jumped 20%.

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Voice

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The CX System That Helped 100 Dealers Perform Like One Brand

Dealer networks were growing, but consistency, clarity, and accountability were not.

PATH truly combines deep industry knowledge with vast expertise in research and survey design, execution, and analysis to help improve client relationships and build business. The results were not just useful, but transformative

“

Tom Collins, Vice President, Marketing - Saddle Creek Logistics

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CONNECT

Start a Conversation That Moves the Needle

Let’s talk about building a system that drives your next phase of performance.